© Zdenka Figlia

Zdenka Figlia

My professional path

I have been always very eager to learn every day with mentors, experts or on my own. I have never been shy to take ownership of any task at hand and did find also other roles to succeed in opening my horizons. I have worked on own business providing hosting, website creation with my husband, which gave me a lot of understanding of customers, servers, domains, etc. 

I have lead service management for German speaking information hotline, as well as virtual helper tasks. 

In every work I take on, I am approaching it as my own, as my loyalty must be present to accomplish the best I can give. 

Relevant Product Management skills: 

  • Ingenuity & Leadership.
  • Collaboration with cross-functional teams.
  • Not afraid to embrace failure.
  • Product Cost.
  • Market Research.
  • Competitive Research.
  • Demo Skills.
  • Conducting Customer Interviews.
  • Process.
  • Risk Management.
  • Senior Project Management.
WHAT HAVE I LEARNED HERE

Product owner 
Atlas Copco Services
Brno, Czech Republic

  • PowerBi
  • continuance of people management
  • Data analysis
  • Data Modeling 
  • Data Stewards
  • Databricks, Azure

2023-2023 Product owner for Data Products. I broadened my knowledge in data reporting and analysis. Understanding of further roles in Data management. Sales & Marketing products. 

WHAT HAVE I LEARNED HERE

Senior Project manager (2020 - 2022)
acting also as Product manager
Axians providing services to Novartis
Prague, Czech Republic

  • product management
  • technical debt
  • working with product team & experts
  • setup of processes in all areas influencing my product
  • release notes
  • Jira workflows setup, Jira reporting

2021-2023  Started position of Product manager with own Product team. Product ownership, improvement of procedures, accurate communication with all stakeholders, Releases setup, addressing technical debt. Very rewarding and inspiring role, which showed me how Product role can be interesting from all angles. 

Project manager (2015-2020)
acting also as Release & Lead Release Manager
Axians redtoo providing services to Novartis
Prague, Czech Republic

WHAT HAVE I LEARNED HERE
  • proper testing, less re-deployments
  • Release planning well ahead with transparent communication
  • learned & understood leadership from great leaders
  • Release team leadership
  • Training of business, teams
  • Kubernetes, DevOps, Git, etc. 

2019 - 2023 These three roles I have been working on with a lot of satisfaction. Thanks to leadership I have learned new area, collaborated on Release procedures, applied them to different teams in the program. I have enjoyed very much working with different teams, adapt what was possible and provide training & leadership. Leading Releases themselves, with proper documentation & administration, as well as deployment itself has given me many new skills and experience. 

Relevant Project Management skills:

  • Project end to end, from Solution proposal and creation of project order until project closure.
  • Project planning, control of budget within the project, risk and issue plan, leadership, development and communication with technical / financial teams. 
  • Customer & Stakeholders communication.
  • Monitoring of project and milestones of project.
  • Change and problem management.
  • Resolving/escalating issues in a timely fashion.
  • Constant improvement of work and work related tasks.
  • Strong administration skills.
  • Project documentation.
  • Comfortable working in a multicultural environment.
WHAT HAVE I LEARNED HERE

Project manager
Redtoo providing services to Novartis
Prague, Czech Republic

  • working in pharma environment
  • compliance, high quality of work
  • dynamic reactions & fast learning
  • project management collaboration & mentoring
  • proper documentation 
  • security
  • project approval with previous documentation 

2015 - 2019 Improving my project management, working hard to deliver the projects. Operational support included, supporting service & orders. External education supporting my Project management skills (Prince2, Prince2 Agile, Scrum master,...). 

WHAT HAVE I LEARNED HERE

Project Manager 
AIS servis for VIG
Brno, Czech Republic 
Vienna, Austria

  • improvement of German language
  • new experience of life in Vienna
  • business travelling experience
  • presentation skills improvement
  • SAP 
  • daily work with different cultures face to face

2014-2015 Internal Project manager working on SAP projects. Daily usage of German language, project management skills. Customer face to face contact, not only virtual, which was exactly the area I wanted to experience. 

RFS Project Manager 
IBM
Brno, Czech Republic

WHAT HAVE I LEARNED HERE
  • project lifecycle 
  • budget
  • project change
  • customer relationship improvement
  • resource planning
  • timeline control

2013-2014 First Project manager job role. Very humble, absolutely eager to learn from everyone. Pro-active drive to find mentors, learn from experts, apply all theory knowledge into practice. Working for external client in UK & BeNeLux.

WHAT HAVE I LEARNED HERE

Project office 
IBM
Brno, Czech Republic

  • project management
  • budget control
  • planning with respect to provided deadlines & outside factors 
  • communication with stakeholders
  • risks, issues 
  • Itil
  • IT infrastructure

2011-2013 My first role in Project management. As I was always very organized, structured and I like to communicate, Project management was exactly what I was searching for to grow and apply all my strengths. At the same time, this job role teached me very fast, that projects have often changes, risks, which can result in issues and we need to adapt efficiently including proper documentation. 

WHAT HAVE I LEARNED HERE

Asset management IT Specialist
IBM
Brno, Czech Republic

  • creative leadership
  • building customer relationship 
  • due diligence 
  • IT asset management
  • people management (shifts, etc.)
  • Microsoft office & soft skills education

2010 - 2011

First job role in IT. I have started this job with big modesty on my side & willingness to learn everything & more. Not only have I learned basics about IT & IT areas, I have lead my first small team after month and half in this position. 

WHAT HAVE I LEARNED HERE
  • attention to detail & continuous control of own work
  • working under pressure
  • working on more flights at the same time
  • backup of colleagues
  • excellent orientation in systems, information sources & quick adaptation 

Global Load Control agent
Global Tele Sales Brno s.r.o. (Lufthansa)
Brno, Czech Republic

2008 - 2010

Exciting job role with complex learning & success. Attention to detail as safety is always first. Hard working to achieve each certification until widebodies aircrafts. 

WHAT HAVE I LEARNED HERE

Receptionist
Hotel Alexander´s 
Nitra, Slovak Republic

  • improvement of English language
  • support business guests (taxi, reservation system)
  • administrative structure & organization
  • collaboration with colleagues
  • night shifts & walk in accommodation

2008 - 2008 My passion for tourism & facility management lead me back home, where guests were visiting mainly for business, not for sightseeing. 

WHAT HAVE I LEARNED HERE

Receptionist 
Best Western Hotel Morán 
Prague, Czech Republic

  • working under pressure
  • being professional & polite in every situation
  • improvement of English & German language skills
  • understanding of language accents 
  • respect of authority
  • learning every day from everyone (management, staff, guests)
  • facility management

2007 - 2008 My first interview and first job. 

Working under higher pressure, which I did not experience before, has opened doors to broader understanding of flexibility, adaptation and fast learning. 

© Zdenka Figlia